Terms & Conditions

Last updated: September 2026

Better Living Assistance Inc. (“Better Living Assistance,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit corporation registered in Florida, EIN 99-5070885, with offices at 255 S. Orange Ave., Suite 104, Orlando, FL 32801. These Terms & Conditions govern your use of betterlivingassistances.com and the services and communications we provide through it.

By using this site, submitting a request through our forms, or opting in to receive messages from us, you agree to these terms. If you do not agree, please do not use the site.

1. What we do

Better Living Assistance provides housing stability support, basic needs assistance, youth and tutoring support, and community resource navigation to households in Orange County, Florida and the surrounding Central Florida area. Assistance is subject to eligibility, available funding, and program capacity. Submitting a request does not create an entitlement to assistance and does not guarantee that assistance will be provided.

2. No professional advice

Information on this site and in our communications is general and is not legal, financial, medical, or housing counseling advice. Contact a qualified professional about your situation. If you are facing an eviction, have a court date, or have nowhere to stay tonight, call us at 407-242-3975 rather than waiting on a response to a form.

3. Information you give us

You agree that the information you provide is accurate and that you have the right to provide it. We use it to evaluate and respond to your request, to administer our programs, and to meet our reporting obligations to funders and regulators. How we handle personal information is described in our Privacy Notice.

4. Text message (SMS) program

Program. Better Living Assistance sends text messages to people who have asked us for help, and to volunteers and supporters who have opted in.

How to join. You opt in by ticking the text message consent box on a form on this website, or by giving written consent to us in person or over the phone.

What we send. Confirmation that we received your request, questions we need answered to process it, appointment and resource day details, follow ups when we have not been able to reach you, and occasional program updates.

Message frequency. Varies. You may receive several messages while a request is open and few or none at other times.

Cost. Message and data rates may apply. Better Living Assistance does not charge for text messages.

Consent is not a condition of receiving assistance. You can ask us for help without agreeing to receive text messages.

To stop. Reply STOP to any message to end all messages. We will send one confirmation and then stop.

For help. Reply HELP, call 407-242-3975, or email betterlivingassistanceinc@gmail.com.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Your information. Mobile opt-in information and the phone numbers we collect for text messaging are not sold, rented, or shared with third parties or affiliates for their own marketing purposes. We share them only with the service providers that deliver our messages on our behalf.

5. Donations

Donations are voluntary and, to the extent allowed by law, tax deductible. Better Living Assistance Inc. is recognized as a 501(c)(3) organization, EIN 99-5070885. Donations are generally non refundable. If you believe a donation was made in error, contact us at 407-242-3975 or betterlivingassistanceinc@gmail.com and we will review it.

6. Acceptable use

Do not use this site to break the law, to interfere with its operation or security, to submit false information, or to submit another person’s information without their permission.

7. Our content

The text, graphics, logos, and materials on this site belong to Better Living Assistance or are used with permission, and may not be copied or reused for commercial purposes without our written consent.

8. Third party links and services

We link to other organizations’ websites and we use third party providers for our website, forms, email, and messaging. We do not control those sites or services and are not responsible for their content or practices.

9. Availability

We provide this site as is. We do not guarantee it will be uninterrupted or error free, and we may change or remove content at any time.

10. Limitation of liability

To the fullest extent permitted by Florida law, Better Living Assistance is not liable for indirect, incidental, or consequential damages arising from your use of this site or our communications.

11. Changes

We may update these terms. The “last updated” date above tells you when they last changed. Continuing to use the site after a change means you accept the updated terms.