What To Bring To Your First Appointment

Getting help · Better Living Assistance Help Centre

The single biggest cause of delay is a missing document. Bringing the right things to the first appointment can save you a fortnight.

Everyone

  • Photo ID for the head of household
  • Proof of your Orange County address
  • Proof of income for the last 30 days for everyone in the home, or a written statement if there is no income
  • A list of everyone living in the home and their ages

If it is about housing

  • Your lease
  • Any notice or court paperwork you have received
  • Your landlord or property manager’s name, phone number and email
  • A recent rent ledger or payment history if you have one

If it is about a utility

  • The shut-off notice
  • Your account number
  • The last two bills

If it is about your child

  • The child’s school and grade
  • The most recent report card or progress report
  • Any support plan already in place at school

If you cannot get hold of something, come anyway and tell us what is missing. We would rather start than wait.

Need help now? Call 407-242-3975, Monday to Friday 9:00 AM to 5:00 PM, or choose a programme and send us your details. Not sure which one? Start here.